Support Support
TGDC — Support
Tunisian Game Development Company
contact@tgdc-games.com
We reply to all enquiries within 2 business days.
Contact us
Email contact@tgdc-games.com and include:
- The game you're playing
- Your device model and OS version (e.g. iPhone 13, iOS 17)
- The app version, from the game's Settings screen
- A short description of what happened
- Your Player ID if the issue involves your account — Settings → copy Player ID
Screenshots or a short video help enormously.
General questions
Do I need an account to play?
No. Our games can be played as a guest with full access to gameplay. Connecting an account is optional and enables leaderboards and progress backup.
What does connecting an account give me?
Connecting with Game Center or Google Play Games lets you appear on worldwide leaderboards and keeps your progress safe if you reinstall or change device.
I lost my progress after reinstalling.
Progress is backed up only when an account is connected. Guest progress is stored on that device alone and cannot be recovered once the app is removed. We recommend connecting an account early.
I bought something and it hasn't arrived.
Permanent purchases such as "Remove Ads" restore automatically — reinstall and sign in with the same Apple ID or Google account. For consumable items, email us with your receipt and we'll resolve it.
Can I play offline?
Yes. Our games are playable without an internet connection. Scores earned offline aren't submitted to leaderboards until you reconnect.
How do I delete my account and data?
Open Settings → Delete Account inside the game. This permanently removes your account, saved progress and leaderboard entry. It cannot be undone.
Dodgy Balloon
A one-hand arcade game about keeping a fragile balloon alive.
Why does buying coins require an account?
Coins are stored with your account. Without one they couldn't be restored if you reinstall or change phone, so we ask you to connect first rather than sell something we can't protect.
My skins and coins disappeared.
See "I lost my progress after reinstalling" above. If you had an account connected and progress is still missing, email us with your Player ID.
Report a bug or suggest a feature
Email contact@tgdc-games.com — we read everything.
Privacy
Our privacy policy: https://www.tgdc-games.com/pages/contenu/6/privacy-policy